FAQs

If you are having trouble ordering through the site, please use the contact us tab with your order and delivery country.

 

Delivery Charges :

UK Orders over £10

2nd class FREE,  1st class £2.95

UK Orders under £10

2nd class £1.50

 

Overseas orders are dependant on weight, this is shown in checkout prior to making payment.

 

 When will my item arrive? 

Our usual dispatch time is within 2 working days (this is longer for made to order custom fimo items) following payment clearance (please remember cheque clearance takes longer). 

We use Royal Mail, and you may be required to sign for delivery.  All orders outside of the UK are now sent international signed for, or AirSure, both of which will require a signature on delivery.  They will only be sent via a service that proves delivery.

Please allow 10 days (UK), and up to 21 days (worldwide) for your items to arrive. 

Custom made fimo orders can take up to two weeks to be delivered (to allow time for the item to be made, baked, varnished etc).  At busier times this may be slightly longer, and dis dependant on the delivery type chosen.

 

 Do you have a paper catalogue? 

Every day new products are added to the site to bring you the latest products as soon as possible.

A paper catalogue would not be up to date.

 

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